The Tribe
"Prozis is a powerhouse product developing company. Every day we make new products. That is only possible because we developed our own proprietary technology that ensures that we bring you high quality, beautiful and fair priced products. We endure in our philosophy of a 4.0 vertical process, manufacturing in our own facilities or with the help of our super partners. We do everything: idea, concept, design, manufacturing, quality control, marketing, sales, logistics, printing, distribution, client support, software development, photo, video, 3D and philosophy. We deliver wherever you are, whenever you want. We don’t compromise. We breathe technology, drink design and feed on our will to exceed ourselves making the best products in the world. This all starts in 2007 with a crazy guy in a garage that thinks he can change the world for the better. Right now, we are hundreds, going to thousands of crazy but focused people. Will is a skill. There is a lot of people that want to buy us out. We don’t have a F****** price tag. It’s not about the money. It’s about our mission. Trust us. We will feed your body and mind with everything you need to exceed yourself."
- miguel milhão
The Team
The mission of the Delivery Office is to guarantee the delivery of value from the company to the end customer, ensuring that the Prozis promise to the customer is kept, through the evolution, improvement and implementation of good practices to sustain growth and profit.
The DO acts through the analysis, supervision, coordination and implementation of the processes of the different departments involved, according to a logic of continuous improvement of the company's organizational processes.
Your Responsabilities
- Communication via email and phone to address the needs of freight forwarders and/or clients;
- Monitoring pending deliveries by completing tables provided by freight forwarders;
- Responding to messages, handling client requests promptly and providing all necessary information to clarify doubts or resolve complaints;
- Recording all communication with freight forwarders, along with the status of deliveries;
- Daily validation of incidents recorded by the Customer Experience Team and continuous monitoring of their status;
- Preparing quotes, scheduling, and tracking pickups for the Customer Experience Team and interdepartmental requests.
Your Superpowers
- Fluency in English;
- Knowledge in Excel;
- Communication skills;
- Ability to work under pressure and meet deadlines;
- Collaborative and organized;
- Attention to detail;
- Team worker and proactive.
Btw: Prozis is not for everyone.
Nos termos da Política de Recrutamento do grupo PROZIS, a pessoa portadora de deficiência, nos termos da Lei n.º 38/2004, de 18/08, cuja candidatura não tenha sido admitida ou respondida no prazo de 30 dias, tem a faculdade de pedir a fundamentação da decisão e a sua reavaliação através de pedido apresentado no canal de denúncias constante de www.prozis.com, na categoria "direitos e protecção dos indivíduos".